Option 1 — Delete inside the app (recommended)
- Open the Fitly AI app on your device.
- Go to Settings.
- Scroll to the bottom and tap Delete account.
- Type DELETE to confirm.
Once confirmed, your account is scheduled for deletion immediately and you will be signed out.
Option 2 — Request deletion by email
If you cannot access the app, send a deletion request to futuregenailabllc@gmail.com from the email address registered on your account. Please include:
- The email address of the account to delete.
- A short confirmation that you wish to permanently delete it.
We may ask one or two questions to verify the request before proceeding.
What gets deleted from our systems
- Your account and profile: email, name, display name, profile attributes, goals, and preferences.
- Fitness and nutrition data: meals, water and daily progress, weight logs, and workouts.
- Your hero, streak, and leaderboard data, including your public profile.
- AI Coach conversations and saved Coach Memory.
- Profile reports and blocks.
- AI consent records for AI Coach, Coach Memory, and AI Food Scan.
What is cleared from your device
- Deleting your account in the app also clears your Glow AI report history and every AI consent record from the device you delete from. Glow AI reports are stored only on your device and are never uploaded to our servers.
- Progress photos are stored only on your device and are not removed by account deletion. Delete them from the progress timeline on the Home tab, or by uninstalling the app.
Photos we never store
Fitly AI does not store Glow AI face photographs or AI Food Scan meal photos. They are sent through our backend to OpenAI for analysis and are not uploaded to file storage, written to our database, or attached to anything you save, so there is no stored photo to delete. OpenAI may retain API request data for a limited period under its own API data-usage policy. See the Privacy Policy for details.
Delete less than your whole account
You do not have to delete your account to remove specific data:
- Delete your Glow AI report history in Settings → Privacy & Data → Delete Glow AI Report History, or from the Glow tab.
- Withdraw Glow AI processing consent in Settings → Privacy & Data.
- Clear AI Coach conversations from inside the app.
- Email futuregenailabllc@gmail.com with a privacy deletion request for anything else.
What may be retained
- Transactional records (e.g. subscription receipts) required for tax, accounting or fraud prevention.
- Information we are legally required to retain, for the minimum period required.
Timeline
- Your account becomes inaccessible immediately upon confirmation.
- Personal data is deleted from active systems within 30 days.
- Residual copies may remain in encrypted backups until they are overwritten in the normal backup rotation.
Subscriptions
Deleting your Fitly AI account does not automatically cancel an active subscription billed through your Apple Account. Cancel it in Settings > [your name] > Subscriptions on your device to stop future charges.
Need help?
Email futuregenailabllc@gmail.com and we will assist you. We aim to respond within 2 business days.