1. Information we collect
We collect information you provide directly, information generated as you use the Service, and limited information from authorized third-party services.
Account information
- Email address and authentication identifiers used to create and access your account.
- Profile information you choose to provide, such as name, age range, sex, height, and weight.
- Onboarding answers, including your goals, current activity level, dietary preferences, and lifestyle inputs used to personalize the experience.
Fitness and wellness data
- Goals you set, such as target weight, calories, or activity level.
- Daily calorie intake, macros, water intake, and habits you log.
- Weight entries and progress history.
- Workouts, sets, reps, durations, and routines you save or follow.
- Streaks, daily check-ins, and reminders.
Food scan photos
- When you scan a meal, the captured photo is processed by our AI providers to estimate the food, portion size, calories, and macros.
- Food scan photos are used solely to deliver the scanning feature and to improve recognition quality. They are not used for medical diagnosis and are not used for advertising.
Glow and self-care scan photos
- When you use the Glow scan, the captured photo is processed to generate general wellness and self-care insights, such as routine suggestions and lifestyle tips.
- Glow scan results are not a medical assessment, dermatological diagnosis, or treatment recommendation. They are wellness guidance only.
Camera
- The app requests camera access only when you choose to use a feature that needs it: meal scanning, Glow scan, and, where available, workout or form guidance.
- The camera is not used in the background. You can revoke camera permission at any time in your device settings.
Microphone and speech
- The microphone is used only when you enable voice or dictation in the AI Coach so you can speak instead of typing.
- Speech is converted to text to send your message to the AI Coach. The microphone is not used in the background, and you can revoke permission at any time in your device settings.
AI Coach messages
- Messages you send to the AI Coach are processed by our AI providers to generate wellness, fitness, nutrition, and habit guidance.
- Conversation history may be stored on your account so you can continue prior chats. You can clear chats from inside the app.
Subscriptions and purchases
- Subscriptions are processed by Apple App Store or Google Play and managed through RevenueCat. We receive subscription status, plan tier, renewal state, and transaction identifiers needed to grant access to paid features.
- We do not receive your full payment card details. Billing is handled entirely by the relevant app store.
Device and usage information
- Device model, operating system, app version, language, and crash diagnostics.
- Aggregated, de-identified usage analytics used to debug issues and improve the product.
2. How we use your information
- To create and maintain your account and personalize your experience.
- To operate core features such as tracking, scanning, coaching, and streaks.
- To generate AI guidance, food recognition, calorie estimates, and self-care insights.
- To validate purchases, manage subscriptions, and prevent abuse.
- To debug issues, secure the Service, and improve product quality.
- To respond to your support requests and meet legal obligations.
3. Third-party services
We rely on a small set of trusted providers to operate the Service. These may include authentication, cloud hosting, analytics, crash reporting, AI inference providers used for food and Glow scans and the AI Coach, and RevenueCat for managing subscriptions across Apple App Store and Google Play. These providers process data only on our behalf and under appropriate safeguards.
Subscriptions and payments are processed by Apple App Store and Google Play under their own terms and privacy policies.
4. Data retention
We retain account, fitness, and wellness data for as long as your account is active. Logs and diagnostics are retained for shorter periods needed to operate and secure the Service. When you delete your account, your personal data is deleted or anonymized within a reasonable period (see below), except where retention is required by law.
5. Data deletion
You can request deletion of your account and associated data at any time:
- From inside the app via Settings > Account > Delete Account, or
- By emailing futuregenailabllc@gmail.com from the address registered on your account.
Personal data is removed from active systems within 30 days of confirmation. Residual copies in encrypted backups are overwritten in the normal backup rotation. Deleting your account does not automatically cancel an active subscription billed by the app store — cancel that in your app store account settings.
6. Your choices and rights
- Access, correct, or update your information from inside the app.
- Delete your account and associated personal data.
- Manage camera, microphone, notifications, and other permissions in your device settings.
- Depending on your region, you may have additional rights under applicable laws (for example, GDPR or CCPA). Contact us to exercise them.
7. Security
We use administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.
8. Children’s privacy
Fitly AI is not directed to children under 13 (or the equivalent age in your jurisdiction). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
9. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers.
10. No medical advice
Fitly AI provides general fitness, nutrition, habit, and wellness guidance only. It is not a medical device and does not provide medical advice, diagnosis, or treatment. AI-generated calorie estimates, Glow insights, and coaching content can be inaccurate. Always consult a qualified healthcare professional before making decisions about your health.
11. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the app or the website. The “Last updated” date above shows when this policy was last revised.
12. Contact
Questions about this Privacy Policy? Email futuregenailabllc@gmail.com.