We're here to help
Reach the Fitly AI team directly. We read every message and reply within 2 business days.
Email support
futuregenailabllc@gmail.comThe fastest way to reach us. Please include your account email, your device model, and the app version.
Email Fitly AI supportApp
Fitly AI
Published by FutureGen AI. Subscriptions are auto-renewable weekly or monthly plans billed through your Apple Account. There is no free trial.
Response time: within 2 business days, often sooner.
Common questions, answered
Account and login
Trouble signing in, resetting your password, or switching the email on your account? Email us with the address you used to sign up and a short description of the issue, and we will help you get back in.
Subscription and managing your plan
Fitly AI offers auto-renewable weekly and monthly plans. There is no free trial. Subscriptions are billed through your Apple Account and managed with RevenueCat. To change or cancel, open Settings > [your name] > Subscriptions on your device, find Fitly AI, and choose the option you want. Cancelling stops future renewals; the current paid period runs until it ends. Reinstalled the app? Use Restore Purchases with the same Apple Account.
Glow AI, face photos, and consent
Glow AI is optional and only analyses a photo you choose to submit. It asks for separate AI-processing consent before any photo is sent, and you can withdraw that consent at any time in Settings > Privacy & Data. Fitly AI does not permanently store the original photo; your generated reports stay in your Glow AI history until you delete them or your account. Results are appearance estimates and general self-care guidance, not a medical diagnosis.
Delete your account
You can delete your Fitly AI account at any time from Settings > Account > Delete Account inside the app. If you cannot access the app, email us from your account address and ask us to delete it. Personal data is removed from active systems within 30 days.
Food scan issues
If a food scan is missing items, suggesting the wrong dish, or returning a calorie estimate that looks off, try retaking the photo with better lighting and the full plate in frame. You can always edit the result and adjust portion size before saving. AI estimates are approximations, not exact measurements.
AI Coach issues
If the AI Coach is slow, returns an error, or gives a response that does not make sense, try sending the message again or rephrasing it. If voice input is not working, check that microphone permission is enabled for Fitly AI in your device settings.
Camera permissions
Meal scanning, Glow AI, and form-guidance features need camera access. If the camera screen is black or the app says permission is denied, open your device Settings, find Fitly AI, and enable Camera. You can revoke this at any time. Camera permission on its own does not enable Glow AI processing — that always needs your separate consent.
Billing and refunds
All charges, refunds, and receipts are handled by Apple. For a refund request, use reportaproblem.apple.com. If you need help locating a charge, email us with the order ID and we will point you to the right place.
Still need a hand?
Email us with as much detail as you can — including your device model, the Fitly AI app version, and a screenshot if relevant — and we will get back to you.
Email futuregenailabllc@gmail.com